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Basic
Training for Dispatchers
The 9-1-1 Simulator from Creative Controls is far removed from the
sophisticated CAD system used in most communication centers.
This is basic training - only a telephone and radio is provided
so the student can concentrate on perfecting procedures learned in the
classroom rather than on equipment usage.
The
simulator adds a degree of realism and real life pressure to
the training process. Students
are in a room by themselves and they know the instructor is
watching and listening.
Calls coming in are real emergency situations.
Students quickly realize there is a big difference
between hearing about it in the classroom and actually doing
it themselves.
Creative
Controls has been building training simulators since 1998.
The original simulators were sold to the Georgia Public Safety
Training Center in Forsyth Georgia and were built to their
specifications. To date GPSTC has 24 simulators. |
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The simulator consist of the “student” unit and
the “instructor” unit. The
units are placed in different rooms, connected by a single cable of up
to 100’ in length. The
trainee (student) is
isolated and can only communicate with the evaluator (instructor) by
the simulated telephone and radio which is built into the simulator
console. Emergency
scenarios are then played out with the evaluator acting as both the
citizen and the emergency services personnel.
Realism is achieved by the use of built in sound effects.
An additional feature of the simulators is video
observation of the trainee by the evaluator.
The student unit is fitted with a small video camera and the
instructor unit has a 4” color monitor.
The trainee’s actions can then be observed while the training
is taking place. The
training session, including all audio, can be videotaped and played
back on the instructor unit.
Self Contained: Each unit is built into a carrying case.
All component parts, including cables, are contained in the
case and can be locked with not in use.
The headset and telephone are permanently
attached to the console. The
system is ready to use when the case is opened.
Rugged: Only
top quality, heavy duty components are used.
When the case is closed, the components are wedged in foam
padding to withstand vibration and abuse from shipping.
Easy setup: Simply open each case, pull up the console and plug
in the power cord. There
is a single 100’ cable that connects the two units.
No tools required.
To connect a VCR to the Instructor unit simply connect the cables to
the VCR video and audio jacks.
Easy to use:
- Press one button to call the trainee
- Press one button to respond on the radio
- Press one button for sound effects
- Press record on the VCR to record the entire session
Typical operation: Student (trainee) and instructor (trainer) are in
separate rooms. The only
communication link is the simulated telephone and radio.
The instructor calls the student. The student telephone rings and the student takes the
call. The instructor then
begins a scripted emergency scenario.
The student can then dispatch with the simulated radio while
keeping the caller on line.
The instructor is also the police, fire or rescue personnel
responding the call. To
add realism there are sound effects for police and fire sirens, crowd
noise and smoke alarm.
The simulator is designed so that 2 emergency calls can be received at
the same time.
During the training session the instructor is viewing the student at
the console on the monitor. The
instructor unit is connected to a VCR which is recording the entire
training session.
After the session the student is brought into the room with the
instructor and reviews the session played back from the VCR.
This reinforces the training by allowing the student to see and
hear themselves in action.
Training scenarios: Users
are encouraged to write their scenarios to tie in with local
jurisdictions with maps identifying police precincts and fire
stations. Scenarios (burglary, fire, etc.) should be written in script
form so each student will receive the same exact emergency situation.
Normally each student receives 3 scenarios at a training
session.
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